Unless you want to be totally dissatisfied do not buy an awning from this company .I have had my retractable awning less than two years. the warranty on the motor was for five years .I called them on June 22 and it is now July 28 .I have no awning that I can use because the motor is bad. you cannot deal with Sonesta directly you have to go through their local installers. what a joke that is . At first they first they were on vacation for a week then they came out said yes the motors bad will order a new one it has now been over a month I was told over a week ago the motor had shipped from Florida to Ohio. It should have been here with in that time now they won\’t even return my phone calls the company itself will not help you at all and the very worst part is that it\’s going to cost me over 0 just for the service call to replace the bad motor!!!! DO NOT BUY FROM THIS COMPANY! All they care about is the sale.
Please do not buy, dealer is getting rid of this company after satisfying all the complaints Company will not replace defective product, they keep sending updated materials that still do not solve problem. They do not honor any warrentys as continue to make excuses.I have had this product since April and dealer at my place every week without results.They are out of solutions!!!!
Inside my 11 year old Sunesta Reatractable Awning support arms are two PVC jacketed cables. According to information on the Sunesta web site, Sunesta awning arms manufactured after 2007 have 4 PVC jacketed cables. After 10 plus years, the PVC has a tendency to peel off the steel cable, leaving the cable exposed to the elements.I would like to attempt to replace the cable inside the arms. I am aware the cable is under spring tension which will mean there will be safety issues that must be addressed. Replacing the three support arms can be very expensive. I have an estimate of 00,00. Can you tell me if the cable is made of stainless steel or not? Do you know the diameter of the cable, including the PVC coating?Thanks in advanced for your assistance. Bill
I installed my Sunesta awning around 1985.Operated all these years flawlessly. I had to replace the material which I did myself. Exact measurement of what I removed…. One minor problem I incountered is the awning will not retract completly. It stops about 8″ short.
I opened every website trying to contact Sunesta…Been trying for days. This is my last resort. Is there a hot line # I can call ?
I had a motorized Senesta Awning installed in 2005. It has worked perfectly for the entire time. The awning was installed onn a cement block wall with stainless steel bolts anchored in epoxy. I ordered the awning with a larger then recommended motor that has worked flawlessly. The Acrylic material looks as good as it did when it was new. Maintenance consists of wettinng the awning down with a hose every other month or so.Last year, the plastic that covers the cable inside the retractable arms started peeling away from the cable. It does not seem to interfere with the operation of the arm.I was told by the dealer who is located in Bellview, Fl. and has been in business since 1998, the arms will continue to work as designed. I would like to replace the cable inside the arms but I am not certain that is possible. Certainly, the cable should be available from someone. I would give the awning 5 stars across the board if it were not for the worn cable.
I\\’ve grown up around these awnings, and have seem them last 17 years before any service needs to be done to them. If you\\’re having issues with the Installer, you\\’re more than likely having a problem with the Contractor, you hired to install them. These products, when installed by carpenters, should be guaranteed a Life Time warranty on the installation, and that\\’s simple fact. The awning provides 96-99% UVA & UVB protection (the range being that you can\\’t guarantee the same protection in Alaska as you can in Arizona.) Also, the fabric manufacturer carries The Skin Cancer Foundation recommendation.Incase you don\\’t know the SCF, or what their recommendation amounts to, read below.Scientific data for each product that is submitted for the Seal of Recommendation is rigorously reviewed by a committee of renowned photobiologists Ã¢ï¿½ï¿½ experts in the study of the interaction of ultraviolet radiation and the skin. It is their expertise and credibility in the field that make the Seal of Recommendation a trusted and valuable resource for consumers. The committee must be completely satisfied with the testing results in order for a product to be granted the Seal.This product has been proven to aid in the prevention of sun-induced damage to the skin. This fabric is proven to benefit you as a part of your complete sun protection regimen, especially when including regular use of sunscreen! These products have been proven to withstand 90 mile per hour hurricane winds, though I\\’m sure there are instances where the thick aluminum arms can be damaged in storms; which they should Never be left out in. Sunesta produces the strongest, thickest product in the business, able to offer the widest awnings with the furthest projections of all companies and manufacturers. The fabrics are 100% synthetic, and as such have no organic material in them, so they can never rot. They are easy to clean and also replace, but nothing about this #1 product should be expected to be cheap, since they can last you a lifetime of quality and enjoyment.On the matters of Squirrels, and holding rain water- #1, squirrels eating this fabric is bizarre to me, since the fabric is not organic. In 20 years of working around and living with this product, I\\’ve never seen a case of that, and we offer the SmartCase as a recommended option, which no living creature can nest in, insect, squirrel or otherwise. The encapsulation cannot and will not support infestation.#2 If your awning is Ever holding rain water, your (almost certainly amateur) non-affiliate contractor didn\\’t \\”Smart pitch\\” the product downward. This is an incorrect installation. The arms, and therefore fabric, must be pitched downward to allow the fabric to stay taut, and allow rain water as well ass debris to simply roll off of it. At the same time, you are not given the same sun protection if your awning is straight out and you should hire an experienced person to adjust the pitch, and level it. –Now, on the more personal level, I have used, and loved this product since I was first exposed to it. I own four Sunesta products, the Sunesta, the Sentry, the Suncover and the Sunroll!They have reduced my energy costs, embellished my homes, and my outdoor parties as well as relaxation, and continue without fail, each year, to be the best awning company, and product in the business today. So cheers! and thank you Sunesta!
The worst investment I ever made for my home. I live in Northeast PA. The dealer was great until after the install and they got my money. I never got to use my awning but 4 times and the motor burned out. That was July 2013, It’s now July 2014 and the awning is still not working. Dario the owner of the Sunesta dealership Is Rude, hangs up on you and never returns your call. He is horrible. The installer never showed up twice for scheduled appoints. I BEG YOU DO NOT BUY A SUNESTA AWNING from Dario. DO NOT DEAL WITH DARIO! I called Sunesta direct they said they would call me back, never happened.
Sunesta Awnings are all the we have sold for 9 years.
Great awnings and great customer service.
We live near Chicago. We purchased our Sunesata Retactable Awning in 2004. I use my deck more often because of that Awning. My back room is a wall of glass doors, so the room was hard to cool, before the Awning. After the Awning was installed by “Custom Window & Awning Co.” Our room is cooler and my deck is useable!The color on my Awning still looks great and has no tears or mold. I have used the Awning during rain storms and people were under it and were dry. Water did pool in the center, but never came thru. I would recomend this Company. I have a local # 708-424-3377 & 1-800-303-9463. They done my grandparents awnings too.
We looked around for awnings as we have several choices here in Tucson and decided on Sunesta due to what we felt was best quality for price. Luckily unlike others on this site the dealer in tucson is lsc and bonded plus has a high satisfaction reputation.
We couldnt be happier with the produce or Sunshine Industries in the install and service. I would never buy a cheaper model as long as there is a good installer…
I have been generally pleased with my patio awning. However, it now has green mildew on the valance and about 6″ above. I followed the recommendations for care, etc. When I contacted the dealer, Boulevard Awnings of Clearwater, they said there was nothing they could do and could not recommend anyone to clean the awing etc. I also contacted Sunesta with no result.
People have commented that this should not be when they see the awning; and, of course, are surprised when it is a Sunesta sunlight product.
No complaint with anything except the fabric. I was told at purchase it was a 10 year warranty, however, can’t get anyone to acknowledge. Anyone have any suggestions?/
Thanking you in advance.
can anyone email me if you know where i can find replacement sunesta awning arms online for a retractable awning, thanks
can anyone email me if you know where i can find replacement arms online for these, thanks firstname.lastname@example.org
I spent $10K on a Sunesta retractable awning soloution for my deck. It’s been nothing but problems and disappointment so far. Sunesta does not seem to have any Engineers in touch with modern technology or the ability to Engineer a product with the least bit of flexibility for implementation. I wanted a retractable awning that could move from left to right instead of front to back on my deck. Sunesta could not accomodate and would not warranty if their unit had to operate on just a 20% incline. Next I wanted a sensor system that would put the awning out when the sun comes up in the morning and pull the awning back when the sun went down at night. They said they could do that, but they were wrong. Their sensor system also lacks any reasonable Engineering flexibility and only operates on heat from the sun. So no matter how much sun you get it does not extend unless it determines it is warm enough. While I agree some Customers may want just that kind of sendor system, how hard is it to have a sensor that operates based on light alone ??? Sunesta needs to hire some real Engineers with degrees and get someone in Product Management that understands there is more than one application method for this type of product.
I would throw my body in front of the installer to stop you from putting this on your house!!! DO NOT buy this. I live in NEPA and we have normal weather. If a breeze comes through this thing acts like a paper plate flying through the wind. It bounces and bounces and you are petrified of it ripping off the house. Dario recommended buying a rope and anchoring it to a railing. Also as soon as it starts to rain, you would thing we can stand under it??? NOOOO the thing goes straight out and it starts to accumulate water in the center. So we cant use it in the slightest of rain or the slightest of wind. Oh not to mention they had to come and reinstall because the hillbillies they sent to do it just screwed it into the siding and it ripped right off the house. Dario was very difficult to deal with. He did not want to have to have it reinstalled. Im still upset about that when i think about it. I tried to call him about the reintstall and how the water accumulates and he still doesn’t take my calls. Jerk.
We have had a Sunestra awning for 6 years. Out of that time it has been in service for maybe 8 months. We purchased the wind sensor to bring the awning in if it gets windy, but it breaks the arm bolt before it is windy enough for the sensor. If we make the sensor more sensitive the awning can never be out. One reason we purchased this brand was the warrenty on the retractable arms. The manufacture fixed it the first 3 times it broke in the first two years. Since then we have been on our own. Two years the dealer went out of business and Sunestra will not send us the parts to have repaired on our own. So for you that think it is not a quality issue with the awning you are wrong. This awning is a poorly made and not able to withstand even a whisper of a breeze.
Does anyone know where I can buy replacement arms for my sunesta awning
I couldn’t agree more with Cameron. All of these complaints are in regards to a poor installation that could have been performed with any brand of awning. I had a Sunesta for about 8-9 years on my first home without any problems. The installation was of high quality and that was clearly a necessity for the overall functionality of any awning. If you buy a SunSetter or another cheaper brand, you will regret it in just a few years. Their warranties are for at least 10 years on most of the products. With a quality installation, the Sunesta awnings will last longer than any other awning that I have seen.
I was able to recently tour their factory in Jacksonville, Fl and it was an amazing adventure. To be able to see the quality first hand was awesome. Reading the following reviews are humorous to me in the fact that none of them have anything to do with the awning itself. And to rate these awnings so low is a terrible mistake. I’ve been in the awning industry my whole life and been through many different brands, but Sunesta is by far the best. Sunesta has no control of the idiots that install the job. They provide a quality and maintance free awning and have installation guides, but if the installer can’t do his job its not Sunestas fault. Sunesta is a MANUFACTURER only and sells to DEALERS(awning/screen companies). They have no control over the install except provide installation guidelines. So to call directly and complain about the installation, of course they can’t do anything about it. Sunesta offers up to 15 years warranty on its product. There is no other company that comes close to that. Also, as a side note most of these reviews sound like the “sunsetter” brand. I know Sunesta products like the back of my hand. Feel free to call me if you want more assurance. 8285514715
I purchased this 10×18 awning for sun and light rain protection. What i got was one big headache. I would not recomended this product to a friend…..maybe an enemy! Too many service calls and repairs
I own a retractable Sunesta awning and would recommend anyone considering it not to buy it. The awning itself is ok but the installation was terrible. The awning is extremely heavy and in just 3 years with minimum usage(we live in northeast and only used it 2 dozen times or so) it pulled away from the house and became a safety hazard to anyone walking underneath it. I called the local Sunesta dealer and they refused to do anything about it without full payment. I talked with the corporate offices and spoke with the VP and despite telling him of my safety concerns he refused to do anything. They refused to stand by their product or be concerned about safety. Their only concern was how much they could get paid for a service call. Then I called and had a reputable serviceman that I knew take it down and reinstall it. It turns out that almost none of the bolts were attached into the studs but were only attached to the fiberboard behind the siding. As I said the awning is extremely heavy andsince the installation was so poor it was only a matter of a short time before the weight would pull the awning away from the house. I WOULD STRONGLY RECOMMEND NOT BUYING SUNESTA. Their installation is totally unacceptable and poses a safety hazard and their service is awful
We have enjoyed our Sunesta retractable patio awning for year without an service issues. “Someboby” left the awning open during a surprise storm an one of the arms broke. I check with the dealer I purchased from but they are no longer in business. I called the company but they have nobody locally selling their products. Luckly I checked around and was able to purchase a replacment arm on line and had a local handy man replace it. Make sure when you pick a dealer that they have a log standing reputation and referrals too.
I have had a Sunesta awning for years and finally gave it up to the squirrels. They insisted on building their nests at each end and ate through the fabric TWICE for an additional cost of $1400 for material and installation. I would recommend installing the ones with a manual retraction mechanism. We never had a problem. Just make sure you roll them in during extreme wind or rain.
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