Anyone that gives Awntech a rating higher than the lowerst has not waited long enough for the sun to shine. It fades and there is no warranty. The website claims there is a “limited” warranty which translates to “when the fabric fades you can buy a new one from us”….for over $300. The fabric fades within months and there is no warranty or guarantee on the product although it is stated on their own website that there is a five year warranty on the fabric. Customer service is limited to 2 workers that are dishonest and the business practice of this company is fraudulent. Other reviews on Awntech products match this one.
After only five weeks, the awning failed due to no gear lubrication, and we have to roll the $1000+ piece of crap up by hand. I have subsequently contacted a law firm and am in the process of filing a legal solution to this unbelievable mess. I caution anyone doing business with this company, to never expect any response to a warranty issue, and only if you have purchased their junk from a company such as Home Depot, (who has horsepower), can you ever hope to get any results.
After a long, long wait, I finally gave up hearing from Awntech.
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